Refund and Returns Policy

Last updated November 13, 2022

Thank you for your purchase with Axcel Energy. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it for a full refund or store credit. Please see below for more information on our return policy.

RETURNS 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached

RETURN PROCESS

To return an item, please email customer service at customerservice@excelenergy.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original package, and mail your return to the following address:

Axcel Energy

Attn: Returns

RMA#

55 W Technecenter Dr. Suite A-6

Milford, OH 45150

United States

Please note, you will be responsible for all shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your return item, we will process your return. Please allow at least ten (10) business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have an questions concerning our return policy, please contact us at: customerservice@axcelenergy.com